Do you ship Worldwide?

No, we currently only ship to the following countries: U.S, and Canada

 

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

 

How long will my order take to deliver?

Your order should take between 3 to 10 business days to arrive at your doorstep.

 

What are my payment options?

We accept payments by Paypal, Visa, MasterCard and American Express.

 

What are my delivery options?

We currently offer two shipping options. For products $40 and more, shipping is free. For all other orders, USPS flat rates will be used depending on zones.

 

How secure is your site?

We process payments using a secure payment gateway. Our payment gateway is considered PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified to prevent fraud.

 

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. Items ship out usually within 1 to 3 working days, so we cannot guarantee any changes will be made. Make sure to double check your items in your cart before you hit pay.

 

Where is my order?

You will receive an email with tracking information once your order is dispatched.

 

How do I track my order?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

 

Can I return or exchange an item?

Absolutely! We understand that things change and mistakes happen. We offer a 25 day refund time from the date you receive your package. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

 

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your package) via ‘Contact Us’ on our website.